Returns & Refunds Policy
At JB Hi-Fi, we want you to be completely satisfied with your purchase, which is why we offer flexible return options for faulty products or change-of-mind circumstances in accordance with Australian Consumer Law. Simply bring your item back in its original condition with proof of purchase to any of our store locations.
Check Eligibility
Ensure your item is in its original packaging with all included accessories and that you have a valid tax invoice or receipt.
Choose Your Return Method
Visit any JB Hi-Fi store nationwide for an instant assessment, or contact our online support team to arrange a return via courier for online orders.
Technical Assessment
Our team will inspect the product to verify the fault or condition; for complex electronics, we may send the item to the manufacturer for specialized testing.
Receive Resolution
Once approved, you can choose between a repair, an exchange for a new unit, a store credit, or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing